Contact Us
Phone numbers
Our phone lines are open 24/7 unless stated. Some lines will have shorter hours of service on public holidays.
Broadband |
Home Calling |
Mobile |
Business |
|---|---|---|---|
General enquiries0800 225 598 |
General enquiries123 / 0800 800 123 Mon-Sun 7am-9pm |
General enquiries*123 / 0800 800 163 Mon-Sun 7am-9pm |
General enquiries126 Mon-Fri 7:30am-7pm |
Faults0800 225 598 |
Faults120 |
Faults / Lost & Stolen120 |
Faults125 |
Complaints123 / 0800 800 123 Mon-Sun 7am-9pm |
Complaints123 / 0800 800 123 Mon-Sun 7am-9pm |
Complaints*123 / 0800 800 163 Mon-Sun 7am-9pm |
Complaints126 Mon-Fri 7.30am-7pm |
From overseas+64 9 356 8673 Also see Free phone numbers |
From overseas+64 3 374 0253 Also see Free phone numbers |
From overseas+64 3 374 0253 Also see Free phone numbers |
From overseas+64 3 374 0253 Also see Free phone numbers |
Buy Broadband0800 003 040 Mon-Fri 7am-9pm |
Bill enquiries/Service Express0800 000 000 |
Check included minutes*333 |
Internet, websites & email0800 287 463 Mon-Fri 8am-6pm |
Security Suite helpdesk0800 101 300 |
Your Telecom Support0800 240 024 Mon-Sun 7am-9pm |
Roaming helpdesk0800 492 120 +64 3 371 0866 |
Cable Location0800 248 344 Mon-Fri 7:30am-5pm |
Phone Services
Collect Calls |
Find a phone number |
Hearing impaired |
Asian language centre |
|---|---|---|---|
National010 |
New Zealand Directory018 International Directory0172 |
EnquiriesText phone 0800 105 554 |
Enquiries0800 168 168 Mon-Fri 8:30am-6pm |
International0170 |
Telecom switchboard0800 108 010 |
FaultsText phone 0800 661 120 |
Help & Support
Store locator
Find your local Telecom store today.
Postal addresses
Accounts Receivable
Accounts Receivable
Telecom NZ Limited
Private Bag 4942
Christchurch 8140
New Zealand
Customer Service
Customer Enquiries
Telecom NZ Limited
PO Box 1473
Christchurch 8140
New Zealand
Make a complaint
Customer Resolutions
Telecom NZ Limited
PO Box 1473
Christchurch 8140
New Zealand
Or use our complaints form
Fax
General enquiries
0800 246 631
Directories
Fax 0800 278 320
