Telecom Service Status

Updated Thursday 9 September:

Telecom advises that its services continue to stand up well in the South Island following the earthquake Saturday morning. We continue to work in partnership with Civil Defence agencies to restore services.

111 services are fully-available and fixed line infrastructure is performing well, as are both Telecom mobile networks.

Telecom has made around 300 payphones and a number of Wifi hotspots in and around Christchurch free for local, national and mobile calls.

Please also see www.telecom.co.nz/earthquake for more updates and information.

We're working hard to continually improve your experience of the XT network.

This week from Monday 6 September until Sunday 12 September, we have scheduled work in the following areas:

Auckland: Bay of Plenty: Opotiki Waikato: Matangia

As we carry out work in these areas, you may notice a decrease in services over the course of the week. This is because we may need to reduce or turn off services at certain times to work on our mobile phone sites. We will do our best to minimise any inconvenience to you, but please note that if you do have difficulty using your mobile phone during the week we recommend you use a landline.

For additional details contact 123 or your nearest Telecom store.

Due to the Christchurch earthquake, the scheduled maintenance for this service that was due for Sunday 12 September has been postponed. We will update this site on 23 September to advise when the maintenance will be taking place. Thank you.

Due to the Christchurch earthquake, our Christchurch-based teams are unable to work from our offices. We apologise if you call us and encounter longer wait times. If your query is not urgent, we?d appreciate if you could call us back next week.

Alternatively please try and find the information you are looking for here online:

Moving house If you are moving house please visit to telecom.co.nz/movinghouse to register your move online.

Logging a fault Or if you would like to log a fault on your line please do this through our email address which is online_faults@telecom.co.nz

We will update this message as more information becomes available.