Moving house

You can register your move right here online or call our dedicated home move team on 123. We require at least three working days notice to action a request.

Moving to a house with an existing phone service

If there has previously been a phone connected in the house you are moving into, setting up your phone there is straightforward. To speed up the process, you should have the following information handy:

• Your account number or current phone number
• The accurate street address to which you are moving
• The date you will be leaving your old home and moving into your new one
• Let us know what services you currently have and any new ones you'd like set up

Moving to a house that hasn't had a phone service before?

If you are moving to a new house or to a house that has not had phone services connected in the past, call our dedicated home move team on 123. Call 123 well in advance of your move so we can check if service is currently available and arrange for any additional work that may be required to connect your phone.

Confirm Telecom Broadband is available at your new address

You can confirm Telecom Broadband is available at your new address online if you know the old phone number, by using the Telecom Broadband line check tool.